Support
Answers for taking payments, running Kayibay POS, and unlocking funding. If you still need a person, WhatsApp us.
FAQs
Kayibay helps you take payments, manage your business, and unlock funding. Accept mobile money and cards instantly, track sales and inventory in real time, and build the transaction history you need to access credit—all from your phone.
Yes. Kayibay works offline, so you can keep selling without internet. Sales and stock changes save on the device and sync when you are back online.
Kayibay supports EcoCash, Innbucks, and Omari in-store, plus secure payment links for remote sales. Customers can pay the way they already do.
Kayibay tracks inventory in real time. Update stock as you go, and sold items come off automatically—no paper records or spreadsheets.
See sales trends, top products, profit, and performance so you can decide what to stock, when to restock, and how to grow.
No. Kayibay is built for shop owners. The app is simple to start: take a payment, track stock, and see how the business is doing.
Kayibay POS
Open the POS tab, add products or services to the cart, choose the payment method, and complete checkout. If the device is offline, keep the app open long enough for the sale to save locally.
Open History to review completed sales and payment records. If a recent sale is missing from another device, sync the app after reconnecting to the internet.
Yes. The core POS can keep recording sales while offline. When the device is connected again, open More and use Sync Data so local sales and inventory changes can be reconciled with your Kayibay account.
Confirm a stable internet connection, then open More and select Sync Data. Keep the app open until syncing finishes. If it continues, contact support with the store name, device type, and the last successful sync time.
No. Do not delete the app while unsynced sales may still be on the device. Contact support first so we can help protect local POS data.
Open the Products tab in the Kayibay mobile app. Authorized users can add a product, update price or stock, and review products that need attention.
Open More, then Manage Stores. Select a store to review details and add or update cashiers. Store and cashier management is for authorized administrators.
Store-location limits depend on the current plan and status. Account owners can sign in on the web to review account details and available limits.
Sign in through the seller portal. Account owners can review account details and service access there.
Open Seller Account. It shows the account holder, primary store details, current status, and limits.
Access can be limited by your role or the account status. Cashiers can keep using permitted POS functions. The account owner should check email and the seller portal. Contact support if the reason is unclear.
Tell us the account email, store name, whether the problem is on the website or mobile app, and the exact error shown. Never send your password, one-time code, or payment credentials.
A payment link lets a customer complete a supported digital payment from their own device. Create the request from the sale, share the link, and wait for Kayibay to confirm payment before treating the order as paid.
Keep the payment-status screen open for a few minutes and confirm the customer completed payment. If it does not update, contact support with the store name, amount, payment method, time, and any reference shown.
Account access and plan changes are managed on the web by an authorized owner. Sign in to manage the account and review status, service period, and options.
Starter supports up to 3 stores and costs $5 monthly or $50 yearly. Pro supports unlimited stores and costs $10 monthly or $100 yearly. Paid plans include unlimited products.
The account may enter a short grace period before administrative features are limited. The owner will receive notices and can review status in the seller portal. Existing offline POS data stays on the device and should not be deleted.
Allow a few minutes for confirmation and refresh the account page. If status has not changed, contact support with the account email, store name, amount, date, and payment reference. Do not send card or wallet credentials.